Lenovo AI Visionboard

Omnichannel 2.0

Top 3 customer experience initiatives for
manufacturers in 2023:

Intelligent customer engagement (AI-enabled)
B2B Digital Commerce
Knowledge management platforms for service and support staff

Source: IDC Manufacturing Industry Intelligence Survey, 2023 (n= 460 Asia/Pacific)

Business challenges:

Deliver personalised experiences
Reduce operational costs

AI-powered solutions for omnichannel can help:

Driving greater efficiency from factory to shop floor through real-time analysis of warehousing, inventory management and customer engagement.

Personalisation of customer experience through real-time offerings to drive sales and customer delight.

Keeping Parcels Moving with
Peak Analytics

Learn how Lenovo's AI solutions
drive accurate image recognition,
improve quality control and
enhance customer experiences.

READ CASE STUDY

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Anomaly Detection and Waste
Reduction with Smartia

Discover how Lenovo's AI solutions
are helping businesses predict production
outcomes in complex manufacturing
processes.

READ SOLUTION BRIEF

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